Rolls-Royce, the global power systems company, has opened its first-ever US Defence Operations Centre in Indianapolis to enhance service and technical support for US defence customers.
The Defence Operations Centre will provide round-the-clock response for customers in the field to speed support and technical assistance for engine-related issues.
Paul Craig, Rolls-Royce, President – Defence Services, said, “Our military customers in the field need a fast, effective response they can rely on when issues arise. At Rolls-Royce, we know this response is crucial to ensure they can execute their missions, and return home safely. Our new Defence Operations Centre demonstrates that we are focused on our customers’ needs, and providing the level of expert service they require and expect.”
The Operations Centre, located in the new Rolls-Royce Meridian Centre, represents a US$2 million investment focused on meeting customer needs. The Centre will offer technical support from a 50-strong team of technical and engineering experts. Using high-tech tools and software, the support team will provide a new, integrated and centralized operation to respond to customer issues. The team will be able to quickly review individual and fleet engine data; inspect hardware via live video feed of boroscope inspections; and enable analysis by several team members to provide an expert and timely response.
Although the new Operations Centre is a first for Rolls-Royce defence customers in the US, the model has already proven to be invaluable at increasing engine time on-wing for customers in other regions.
The Operations Centre is another advanced tool within MissionCare TM , a package of offerings tailored to the individual needs of military customers. The MissionCare approach includes close collaboration with the customer, providing innovative solutions and expert integration.
Rolls-Royce provides MissionCare support for all branches of the US military, including the Air Force, Navy, Marine Corps, Army and Coast Guard. Aircraft supported include C-130 and C-130J, V-22, T-45 and Kiowa Warrior helicopters.
[mappress] Naval Today Staff,October 10, 2012; Image: US Navy