USA: Naval Hospital Jacksonville Introduces New Health Care System

Naval Hospital Jacksonville (USNH) will introduce a new online model of patient and family-centered health care Jan. 29.

The Medical Home Port initiative introduces a new approach to patient and family-centered health care delivery for primary care.

This new system is a team-based, comprehensive care approach that will fully meet the health and wellness needs of the patients. This model of care will also improves access to quality care received by beneficiaries an increase patient satisfaction.

“Each patient will be assigned to a Medical Home Port team, led by one’s provider,” said Cmdr. Troy Borema, USNH Jacksonville director of medical services. “The patient is a part of that team that also includes a nurse, hospital corpsmen, support staff and ancillary services which manage clinic operations and basic patient care, allowing the provider to focus on diagnosing and treating patients.”

The second portion of this new initiative includes Medical Homeport Online where patients now have the ability to e-mail their provider directly. This will allow patients to reschedule or request appointments, request lab results, request medication renewal for expired prescriptions and access information to manage their health; all from their home computer or smartphone.

 “This system is a secure, Web-based doctor-patient service designed to potentially save the patient an office visit by allowing them to manage non-urgent medical needs anytime, anywhere from any internet connection”, said Borema. “This will reduce phone calls, waiting-room time and the time it takes to travel to the doctor’s office.”

In addition to Family Medicine, the Pediatrics department and Primary Care at Branch Health Clinics Mayport, Albany, Jax, Kings Bay, and Key West have implemented Medical Home Port as well.

 “Patient and family-centered care is at the core of our delivery of health care,” said Borema. “Medical Home Port enhances patient satisfaction by providing increased coordination and access to high quality care.”

Naval Today Staff, January 29, 2013